COVID 19 UPDATE:
GOLF le FLEUR* IS STILL ACCEPTING AND SHIPPING ORDERS DURING THIS TIME. GOLF le FLEUR* IS COMPLYING WITH ALL STATE AND FEDERAL MANDATES RELATED TO THE VIRUS. ALL EMPLOYEES ARE REQUIRED TO WEAR FACE MASKS AND GLOVES DURING HOURS OF OPERATION AND GOLF le FLEUR* FACILITIES ARE BEING STERILIZED ON A WEEKLY BASIS. PLEASE NOTE WE ARE DOING OUR BEST TO SHIP ALL NEW ORDERS AS FAST AS POSSIBLE, HOWEVER ORDERS MAY BE DELAYED DUE TO THESE NEW CHALLENGES.
Items returned within 7 days of the package arrival date in same as new condition will be eligible for a refund. Limited edition items cannot be returned for a refund. Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items. Online purchases are not eligible for in person returns/exchanges at the flagship store.
Refunds will be credited to the original payment method used within 8-10 business days of processing the return.
Once an exchange has been processed, you will be notified and provided a new USPS tracking number. Please allow up to 10 business days for order processing.
Please see instructions below on how to return or exchange items.
Returned items must be in new condition (not worn or washed) to the return shipping address on the package label. Please include a note that states:
1. Your order number
2. Requested action (Refund/Exchange)
3. Reason for return
Please send return/exchange packages to:
Golf le Fleur*
3571 Hayden Ave.
Culver City, CA
For web store order or general inquiries, please file a support ticket using the form below.
Please allow up to 48 hours for response time.
Customer Service Hours
M-F 9:00am - 6:00pm
Please allow up to 10 business days for order processing and an additional 7-10 business days for delivery.
International shipments are subject to additional duties, taxes and other customs fees. We are not responsible for tariffs or custom fees. Please allow at least 4-6 weeks for international orders to be delivered.
All orders are shipped via USPS & DHL standard shipping. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We cannot guarantee delivery dates.
During peak seasons, please order early to allow time for processing and standard shipping.
We accept most major credit cards (Visa, Mastercard, and American Express) via Apple Pay, Shopify Pay, Google Pay, and Paypal. We reserve the right to require additional identification verification for international or suspicious orders in efforts to prevent credit card fraud.
Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
Unfortunately, we are unable to return or exchange washed or worn items.
As soon as your order is shipped, you will receive an email notification, tracking number and link.
Customers will be notified as soon as soon as GOLF le FLEUR* processes any order sent back to us. For orders received without return or exchange instructions, customers have two weeks to respond to our notification regarding how we should handle your order, or the order may be returned to inventory.
Unfortunately, we cannot guarantee delivery dates.
Once your order has been processed your order ID will appear on your confirmation page. You will also receive an email confirmation with your 5-digit order ID number.
As soon as your order is shipped, you will receive an email notification account and provided with a tracking number.
If you check your tracking immediately after it has been provided to you, it may not be registered into the courier’s system. Please allow 24-48 hours for your tracking to register and update into the courier’s system.
Please make sure all of your GOLFLEFLEUR.COM Account Information is correct BEFORE you complete checkout.
In the event a product you purchased was sent to the wrong address, please file a support ticket via customer support.
For updates on product drops, please sign up to the GOLF le FLEUR* Newsletter.
Review the instructions above on how to return items to our warehouse. We will process a refund for shipping once our warehouse confirms the arrival of your order and ship the correct item(s) to you.
Please reach out to your local post office for most up to date information. Please review our shipping policy above. We are not responsible for lost, stolen, or damaged packages once the order has been shipped.
Unfortunately, we cannot make changes to any orders after it ships. We will do our best, but cannot guarantee cancellation before shipment if requested. Please return the package or refuse delivery from the mail carrier and once we receive the item, we will process your refund.
International orders can take some time due to custom clearances that we cannot control and exact tracking can be difficult. Please allow at least 6 weeks for shipping and check tracking and with your local post office for the latest updates.
Only milestone events are shown on the tracking. Packages are transferred to the destination country’s customs agents for clearance after leaving the US. Please contact your customs facility and postal courier that has received your package.
International orders are subject to import and customs fees of the country of destination. GOLF le FLEUR* has no control over these tariffs and is not responsible for their payment, nor do we include payment of tariffs at checkout. If you do not wish to pay the import fee, please refuse delivery of the parcel and when the package is returned we will process your refund. Please review our shipping policy above regarding international shipments.
Fortunately, since we ship by weight, combining orders does not affect shipping prices so we do not combine orders into single shipments.
Golflefleur.com ACCESSIBILITY STATEMENT
Updated: August 2018.
Golflefleur.com strives to ensure that its services are accessible to people with disabilities. Golflefleur.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence. Golflefleur.com is taking measures to ensure that all of the pages on its website meet W3C WAI’s most recent Web Content Accessibility Guidelines, Levels A and AA.
Golflefleur.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on Golflefleur.com fully accessible, this is a work in progress. To the extent any content is not fully accessible, this may be a result of Golflefleur.com not having found or identified the most appropriate technological solution. Under such circumstances, we will work diligently to remedy any inaccessibility.
HERE FOR YOU
If you are experiencing difficulty with any content on Golflefleur.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Golflefleur.com via Customer Support.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our Customer Support Channel.